This Refund Policy (“Policy”) outlines the terms and conditions under which Live Khabar Nation provides refunds for any paid services, subscriptions, or products offered on its news web portal. This Policy is a part of our Terms and Conditions, and by subscribing to or purchasing any paid service from Live Khabar Nation, you agree to be bound by this Policy.
1. General Policy
Live Khabar Nation is a news web portal that primarily provides free content. Any paid services, such as premium subscriptions, exclusive content access, or specific digital products, will be clearly identified as such.
All sales of digital content and subscriptions are final. Due to the nature of digital goods and the immediate access granted upon purchase, we generally do not offer refunds.
2. Exceptions to the Policy
Refunds will only be considered under the following limited circumstances:
A. Duplicate Charge: If you are charged more than once for the same service or subscription due to a technical error on our part, we will refund the duplicate charge. You must provide proof of the duplicate transaction, such as bank statements or a transaction ID, within 7 days of the charge.
B. Service Unavailability: If a paid service is unavailable or inaccessible for a continuous period of more than 72 hours due to a technical issue on our end, and we are unable to restore the service within a reasonable time frame, you may be eligible for a pro-rated refund for the period of unavailability.
C. Misrepresented Product: If a paid service or product is significantly different from its description on our website, and we are unable to rectify the issue, you may be eligible for a refund. You must report the issue within 7 days of your purchase.
3. Non-Refundable Items/Services
The following items or situations are not eligible for a refund under any circumstances:
- Change of Mind: We do not offer refunds if you simply change your mind about your purchase.
- User Error: We do not offer refunds for purchases made in error by the user.
- Third-Party Content: We are not responsible for refunds on content or services purchased from third parties linked from our website.
- Account Termination: If your account is terminated due to a violation of our Terms and Conditions, you will not be entitled to a refund for any remaining subscription period.
4. How to Request a Refund
To request a refund under the limited exceptions mentioned above, you must contact our support team.
A. Submission: Send a detailed email to our support email address with the subject line “Refund Request.”
B. Required Information: Your email must include the following information:
- Your full name and the email address associated with your Live Khabar Nation account.
- The date of the transaction.
- The amount of the transaction.
- The reason for the refund request.
- Relevant proof, such as a screenshot of the charge, transaction ID, or other supporting documents.
C. Review Process: Our team will review your request and supporting evidence. We will notify you of the decision via email. This process may take up to 7-10 business days.
D. Refund Processing: If your refund is approved, the refund will be processed to the original method of payment. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
5. Amendments to the Policy
Live Khabar Nation reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be posted on this page. Your continued use of our paid services after any modifications constitutes your acceptance of the updated Policy.
6. Contact Information
For any questions about this Refund Policy, please contact us at:
Live Khabar Nation
nationlivekhabar@gmail.com